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ACH Questionnaire - Missing Deposit

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""My transaction is missing from the account activity."   

Missing Transaction Type

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Tell us the reason for the dispute:ClaimTypeRadio"I am missing a direct deposit", "I am missing a wire"Mandatory
Rule(s)AccountNonFraudMissingTran
ACH Transaction Details

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Who sent the direct depositTransDescriptionFreeform
Mandatory

What was the exact amount you were expecting to receive?

TransAmountCurrency value
Mandatory
What was the date of this direct deposit?TransDateDate Field
Mandatory
Do you know which account number that the direct deposit was sent to?AccountNumKnownRadioYes, NoMandatory
What was the account number that the direct deposit was sent to?WrongAccountNumberFreeform
ConditionalIf AccountNumKnown = Yes
Do you have the trace number?TraceNumberKnownRadioYes, NoMandatory
What is the trace number?TraceNumberFreeform
ConditionalIf TraceNumberKnown - Yes

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Rule(s)ACHGatherTransDetails

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