The enhance stage is the first fulfillment ("back-office") stage and provides steps for collecting additional information that is needed to support the investigation and processing of the claim. The information that was gathered in the Collect stage is stored so it can be viewed later. Once this happens, the system completes the claim submission process and generates the confirmation letter. Typically, this will happen well before a fulfillment user ever opens a claim.
Steps
The following steps are launched from this stage, where applicable.