I authorized a transaction, but it is incorrect.
Note: Both credits and debits are disputable
Zelle Incorrect
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Have you attempted to resolve the issue with the recipient? | HasAttemptedResolution | Y/N | Y/N | Mandatory | |
| Was the Zelle transfer to the wrong recipient (Email/Phone Number) or was the incorrect amount transferred? | ReasonTransferIncorrect | Choice | "Incorrect Recipient (Email/Phone Number) ", "Incorrect Amount " | Mandatory | |
| Did you use Zelle to pay for merchandise or a service that you did not receive? | UsedZelleForItemNotReceived | Y/N | Y/N | Mandatory | |
| Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute. | DescribeWhatWasPurchased | Text | Conditional | Mandatory if UsedZelleForItemNotReceived = "Y" | |
| Please describe in detail what was incorrect about your transfer. | DescribeWhatWasIncorrect | Text | Mandatory |
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