Overview
A SCORM (Sharable Content Object Reference Model) package is used in e-learning to ensure the operability of digital learning content. A SCORM file is a collection of e-learning materials that can be easily shared and integrated with various Learning Management Systems (LMS).
The files on this page are the zip files containing the digital learning content that compose the e-training modules. Instead of directing users to Confluence to access the e-training modules, the SCORM packages can be integrated into the LMS for a cohesive and independently managed learning experience.
Intake Training
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| Identity Theft Intake |
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| Case Follow-up |
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| Balance Transfer Claim Intake |
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Back-office Training
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| 1: Getting Started |
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| 3: Case Assets |
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| 5: Case Roll-up |
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| 6: Case Tabs |
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| 8: Daily Maintenance Assignments |
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| 9: Provisional Credit Review Assignment |
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| 10: Next Recovery Deadline |
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| 11: Late Lifecycle Recovery (Visa Dispute) |
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| 11: Late Lifecycle Recovery (Visa Fraud) |
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