Description
Used in ACH confirmation letters when verbal attestation is applicable. The content displayed depends on the source channel of the claim.For resolved disputes, see Opening - Resolved.
Content
This letter is a follow up to the discussion you had with a representative and as discussed, you confirmed the below transactions were not authorized or initiated by yourself or any person acting with yourself. You affirmed to a representative of <<Client Common Name>> that you were an authorized signer on this account. You affirmed to a representative of <<Client Common Name>> that the information provided is true and correct. This letter is a follow up to the claim you initiated through self-service. You confirmed the below transaction(s) were not authorized or initiated by yourself or any person acting with yourself. You affirmed that you were an authorized signer on this account. You affirmed that the information provided is true and correct. We received a dispute from you on 05/15/2023 totaling $500.00 for the following transaction(s):
Sample 1
Contact Center
This letter is a follow up to the discussion you had with a representative and as discussed, you confirmed the below transactions were not authorized or initiated by yourself or any person acting with yourself. You affirmed to a representative of Quavo Bank that you were an authorized signer on this account. You affirmed to a representative of Quavo Bank that the information provided is true and correct. We received a dispute from you on 05/15/2023 totaling $500.00 for the following transaction(s):
Sample 2
Self-Service
This letter is a follow up to the claim you initiated through self-service. You confirmed the below transaction(s) were not authorized or initiated by yourself or any person acting with yourself. You affirmed that you were an authorized signer on this account. You affirmed that the information provided is true and correct. We received a dispute from you on 05/15/2023 totaling $500.00 for the following transaction(s):