| Description | Sent when a posted merchant credit is matched to a dispute transaction, but the credit is less than the amount in dispute. If a provisional credit has been issued, notice of the reversal, and any applicable disclaimer(s), are included. |
| Applies To | Card |
| Relates To |
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Content
<Opening - Resolved><Opening - Unresolved>
<Transaction Grid - Adjustment>
The merchant(s) have issued you the following credit(s):
Based on this new information we have adjusted the dispute amount as shown above.
<Provisional Credit Reversed - Partial><Final Resolution><Continued Investigation>
<Footers>
Sample 1
Dispute(s) are resolved and PC was not previously issued.
Steve Rogers
123 Mockingbird Way
Sacramento, CA 94203
Date: 07/03/2024
RE: Case 2407030001C for account ending in 1234
Dear Steve,
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date | Description | Amount | Original Dispute Amount | New Dispute Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $200.00 | $200.00 | $150.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $197.00 | $197.00 | $100.00 |
The merchant(s) have issued you the following credit(s):
Date | Description | Credit Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $150.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $100.00 |
Based on this new information we have adjusted the dispute amount as shown above.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199.
Sincerely,
Card Operations
© 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Sample 2
Dispute(s) are resolved and PC was previously issued.
Steve Rogers
123 Mockingbird Way
Sacramento, CA 94203
Date: 07/03/2024
RE: Case 2407030001C for account ending in 1234
Dear Steve,
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date | Description | Amount | Original Dispute Amount | New Dispute Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $200.00 | $200.00 | $150.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $197.00 | $197.00 | $100.00 |
The merchant(s) have issued you the following credit(s):
Date | Description | Credit Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $150.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $100.00 |
Based on this new information we have adjusted the dispute amount as shown above.
The provisional credit that was applied to your account in the amount of $397.00 will be reversed on 07/10/2024. This notice serves as final resolution of your dispute for the above-referenced transactions. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199.
Sincerely,
Card Operations
© 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Sample 3
Dispute(s) are unresolved and PC was previously issued.
Steve Rogers
123 Mockingbird Way
Sacramento, CA 94203
Date: 07/03/2024
RE: Case 2407030001C for account ending in 1234
Dear Steve,
We received a dispute from you on 07/03/2024 totaling $397.00, including the following transactions:
Date | Description | Amount | Original Dispute Amount | New Dispute Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $200.00 | $200.00 | $150.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $197.00 | $197.00 | $100.00 |
The merchant(s) have issued you the following credit(s):
Date | Description | Credit Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $150.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $100.00 |
Based on this new information we have adjusted the dispute amount as shown above.
The provisional credit that was applied to your account in the amount of $397.00 will be reversed on 07/10/2024. We will continue with our investigation and notify you of the outcome. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those as well.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199.
Sincerely,
Card Operations
© 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Sample 4
Dispute(s) are unresolved and PC was not previously issued.
Steve Rogers
123 Mockingbird Way
Sacramento, CA 94203
Date: 07/03/2024
RE: Case 2407030001C for account ending in 1234
Dear Steve,
We received a dispute from you on 07/03/2024 totaling $397.00, including the following transactions:
Date | Description | Amount | Original Dispute Amount | New Dispute Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $200.00 | $200.00 | $150.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $197.00 | $197.00 | $100.00 |
The merchant(s) have issued you the following credit(s):
Date | Description | Credit Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $150.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $100.00 |
Based on this new information we have adjusted the dispute amount as shown above.
We will continue with our investigation and notify you of the outcome. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those as well.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199.
Sincerely,
Card Operations
© 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.