| Description | Sent when a provisional credit is issued. If the provisional credit was issued automatically when the claim was created, that information will be included in the confirmation letter and will not require an additional notice. |
| Applies To | ACH, ATM, Balance Transfer, Bill Pay, Card, Check, Convenience Check, P2P, RTP, Wire, Zelle |
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Content
While our investigation is underway for the dispute received from you on <Contact Date>, we are issuing you a provisional credit on <Current Date> in the amount of <Amount> for the following transaction(s):
Any interest associated with the disputed transactions will also be provisionally credited to your account.
Fees associated with the disputed transactions will be credited to your account, where applicable, and are considered final at the time of crediting.
You will have full use of the funds while we complete our research. Upon the conclusion of our investigation we will notify you of the outcome.
If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
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Sample
Steve Rogers
123 Mockingbird Way
Sacramento, CA 94203
Date: 07/03/2024
RE: Case 2407030001C for account ending in 1234
Dear Steve,
While our investigation is underway for the dispute received from you on 07/03/2024, we are issuing you a provisional credit on 07/03/2024 in the amount of $397.00 for the following transaction(s):
Date | Description | Amount | Disputed Amount |
06/22/2024 | WWW.CAREMARK.COM 888-892-7227 IL | $200.00 | $200.00 |
06/23/2024 | AMAZON.COM AMZN.COM/BILL107 | $197.00 | $197.00 |
Any interest associated with the disputed transactions will also be provisionally credited to your account.
Fees associated with the disputed transactions will be credited to your account, where applicable, and are considered final at the time of crediting.
You will have full use of the funds while we complete our research. Upon the conclusion of our investigation we will notify you of the outcome.
If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199.
Sincerely,
Card Operations
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