Self Service is how your customers or members will submit dispute claims independents of your Intake users. This is done 1 or 2 ways, via API.
If you intend internal users to be using the Online Banking tool also, please advise as early as possible, as the requirements adjust slightly.
Reference this for API related Information: https://confluence.quavo.com/qfd-knowledgebase/public/case-intake-api-overview-49849026.html