| Description |
Sent when initiated by a user to request additional information from the customer to support pre-arbitration or a second chargeback.
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| Applies To | Card |
| Relates To | |
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Content
The merchant has submitted a response to your dispute and provided the enclosed documentation. If you have any additional information or documentation to support your dispute, please provide it to the address below, no later than <Response Receive Date>. If we do not receive a response, we may be required to resolve your dispute using the information currently available.
<Return Address>
This information is being provided to you from the merchant directly to support their objection against the dispute that was filed. This information and documentation provided does not reflect any opinions or views of <Client Name>. This information is only being provided to you for your records and to determine if the merchant's rebuttal is valid.
If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
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Sample
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We received a dispute from you on 07/03/2024 totaling $397.00, including the following transactions:
Date Description Amount Disputed Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00
The merchant has submitted a response to your dispute and provided the enclosed documentation. If you have any additional information or documentation to support your dispute, please provide it to the address below, no later than 12/01/2019. If we do not receive a response, we may be required to resolve your dispute using the information currently available.
Quavo, Inc.
111 3rd St SW
Suite #7115
Chisholm, MN 55719
This information is being provided to you from the merchant directly to support their objection against the dispute that was filed. This information and documentation provided does not reflect any opinions or views of Quavo, Inc. This information is only being provided to you for your records and to determine if the merchant's rebuttal is valid.
If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.