"I was charged or credited incorrectly."
"How were you charged or credited incorrectly?"
I was charged the wrong amount.
I should have received a credit but was charged again.
I was charged more than 180 days after I authorized the transaction.
I was charged for a "No-Show" from a hotel incorrectly.
I was charged for loss, theft, or damages in addition to the service.
I authorized a purchase, but a second, unauthorized transaction was processed.
I did not receive the cash-back portion of my transaction
Dispute Reason Limitations
The following dispute reasons are limited to back-office users:
- Credit Posted as Debit
- Late Presentment