QFD supports automated processes like accounting and lettering, however, recovery for wire disputes will occur outside QFD. Analysts will continue to complete the required assignments within QFD while working outside QFD to complete the investigation and pursue recovery.
- Initial Investigation
In the Initial Investigation assignment, analysts will determine how to handle the dispute: grant provisional credit when recovery is to be pursued, grant final credit to pay the claim, deny the dispute, or pend the dispute for a variety of reasons. For more information on pending the claim, click here.
Initial Investigation - Recovery
Note: The claim will be paid after the analyst completes the return.
The analyst can click the Process Return button to pay the claim. In the Other Actions menu, the analyst can pend the claim or cancel recovery. Canceling recovery will move the dispute to the Disposition node where it can be denied using the Do Not Pursue Recovery option.
Wire Recovery
Ancillary Assignment
Fees: In the Review Fee assignment, analysts will match the account fee to the associated disputed transaction. Analysts may be prompted to manually enter the wire fee instead of matching if QFD is unable to obtain fee information.
Note: This assignment can be turned off. Refer to your firm's configurations to know if analysts will see this assignment.