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There are many reports available in QFD. The following are highlighted as commonly visited reports. The following table does not reflect the total amount of reports available in QFD. The full list of reports available in QFD is found here.

General

CategoryTitleSummaryRecommended Frequency
Accounting

Accounting Entries

List of accounting entries that have been executed (credit vs. debit, manual vs. automated) As needed
Accounting

Settlement Account Entries 

List of accounting entries reflecting settlement (credit vs. debit, reason, amount), these entries are associated with recovery actionsAs needed
CasesAbandoned ClaimsList of the claims that have been resolved as "abandoned" for the monthMonthly
Cases

Claims Opened by Day

Bar graph of claims created per dayMonthly
CasesClaims Resolved by DayBar graph of claims resolved per dayMonthly
Cases

Dispute Inventory

Bar graph that breaks down unresolved claims by type (Debit, ACH, Credit) and category (Fraud vs. Non-fraud)As needed
Cases

Disputes by Status

Pie chart reflects the status of disputes (pending, open, new, etc.) and the reason or assignmentAs needed
ComplianceReg E Compliance DetailList of disputes and their regulatory dates (PC and resolution dates) and applicable resolutions As needed
Compliance

Reg Z Compliance Detail 

List of disputes and their regulatory dates (acknowledgment and resolution dates) and applicable resolutions As needed
ComplianceDisputes Approaching RegLine graph of unresolved disputes nearing the next regulation date by dayDaily
Performance

Dispute Assignments Completed Per Operator by Hour

Bar graph reflecting the volume of dispute assignments completed by user per hourAs needed
RecoveryMerchant Collaboration ActivityReview the efficacy of Verifi and Ethoca calls made in QFDWeekly
RecoveryRecovery DecisionsA list of all recovery decisions recordedAs needed
RiskPotential Claim AbuseReview the claims and cardholders whose behavior fits within the firm's criteria of claim abuseWeekly
TransactionsTransaction DetailA list that includes the merchant, account and card number, loss amount, claim reason and moreAs needed
Work

Assignments 

List of active assignments and their urgency, including the claim age, reg date, and statusAs needed
WorkAssignments Approaching Final RegA list of all assignments that are approaching the final regulatory deadlineDaily
Work

Work Queue Inventory

Charts of the assignments in each work queueDaily

Fraud Reporting

CategoryTitleSummary
Cases

Disputes Resolved by Day > Paid

Displays disputes that have been paid in the last 30 days, including the category (fraud, dispute), reason, account number, contact date, amount paid, and ARN
Cases

Disputes Resolved by Day > Denied

Displays disputes that have been denied in the last 30 days, including the category (fraud, dispute), reason, account number, contact date, amount paid, and ARN
RecoveryDispute OutcomesReflects resolved disputes that were created in the last 90 days, including the card type, category (fraud, dispute), reason, denial reason, loss amount, and recovered amount
RecoveryRecovery Summary

Shows the amount recovered and attempted by Association including recovery attempts, successful attempts, and recovery codes

Tip: Use this report to understand the stick rate for alt network chargebacks

RecoveryRecovery Actions

Reflects recovery actions processed within the last 30 days, including the card type, category (fraud, dispute), recovery reason, association, cycle, action, and amount attempted

Tip: Use this report to know how many first chargebacks were submitted in a month

RiskLosses by Bin > Transaction DetailDisplays losses per Bank Identification Number (BIN) for disputes that were resolved within the last 30 days, including card type, card number, accountholder name, transaction details, and loss amount
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