It is important that you always include tenantID in your WHERE clause. Not doing so will result in poor performance. WHERE tenantid = 'YOURTENANTIDHERE'
SQL
select d.clientid, client.commonname, c.claimtype, c.reasontype, c.reason, d.claimid, d.disputeid, c.customercontactdate, d.acquirernetwork, d.status, d.disputeamount, to_date(cb.performedondatetime), cb.amount from dispute as d join claim as c on d.tenantid = c.tenantid and d.claimid = c.claimid join client as client on d.tenantid = client.tenantid and d.clientid = client.clientid join recoveryaction as cb on d.tenantid = cb.tenantid and d.disputeid = cb.disputeid and cb.actionname in ('Dispute Submitted', 'Rapid Dispute Resolution') and cb.cycle = '1' where cb.performedondatetime is not null -- only disputes with chargebacks where d.tenantid = 'YOURTENANTIDHERE' AND chargebackdate=:daterange
Field Glossary
Field | Definition |
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Client | The common name of the issuer, as identified by it's employees and customers/members. This value is used in various places throughout the application. See also, Legal Name. |
Claim Type | See Transaction Type. |
Claim Category | General categorization of the claim. For a more precise description, see Claim Reason. |
Claim Reason | Identifies the specific reason associated with the claim. |
Network | A network is a company that provides the communication system between a merchant and a card issuer in order to process transactions. For more details, see Acquirer Networks. |
Claim ID | Unique ID associated with a claim. Format: YYMMDD<Ordinal Number>"C" Example: 2405230003C |
Dispute ID | Unique ID associated with a disputed transaction. Format: YYMMDD#####"D" |
Dispute Status | Current status of an individual transaction on a claim. See Work Status for a comprehensive list of values. |
Contact Date | Represents the date that the claim was received from the accountholder. |
Dispute Amount | The current amount in dispute, accounting for any recoveries or adjustments. |
Chargeback Date | Date the chargeback was performed. |
Chargeback Amount | Amount of the chargeback. |
Change Log
Date | Description |
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11/1/2024 | New |