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Review Chargeback Assignment

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Description

When a recovery option has been applied to a dispute and one, or more, existing dependencies have not been satisfied, this assignment is generated and prompts user review.

Details

Process Chargeback

This primary flow action prompts the user to review the dependencies that apply to the selected recovery option.  Dependencies may be specific information that is needed or documentation that is required to support the claim.  All dependencies must be satisfied before recovery can be executed. Pend and Cancel Recovery are available through Other Actions.

For more information about recovery dependencies, see the individual recovery strategies and options in the Recovery step.

Cancel Recovery

This optional flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.

SLA

Goal: 8hrs

Deadline: 8hrs

Work QueueReviewChargeback
StageAnalyze
NodeDisposition


The Review Chargeback assignment is generated when the chargeback form is missing information or contains an error. 


How to complete the assignment

  1. Click the Process Chargeback button.

     Click here to see the expanded assignment...

  2. Based on the recovery option that has been selected, QFD will present a list of requirements. QFD will display the error message along with a Triangle. Correct the error message and continue. 

  3. Validate that all questions have been answered correctly by reviewing the questions and answers displayed.

  4. If the "Describe the cardholder’s complaint in sufficient detail to meet the requirements for the chargeback as described in the Chargeback Guide and to enable all parties to understand the dispute" box is blank, enter the necessary information that corresponds to the Chargeback reason.

  5. Click the Apply button.

  6. Click the Process Actions button.


If the Recovery Option is not correct, do not process actions until you adjust the recovery option.

  1. Click the Cancel button if you've expanded the assignment. 

  2. Select Cancel Recovery by clicking on the Other Actions button (ellipses).

  3. The dispute will be assigned the Disposition Case assignment. 



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