Collect Written Statement of Unauthorized Debit

The Written Statement of Unauthorized Debit (WSUD) is a required document for ACH claims. After enrichment is completed manually or through automation, the claim will be pended for up to 10 calendar days awaiting the WSUD. 

If no documents have been received after the 10 calendar day pend timeframe has elapsed, the Documentation node will resolve and move the dispute to either the Investigation node or if the provisional credit is already satisfied, the dispute will move to the Disposition node.

If the documentation is received, the assignment will prompt the agent to review the submission or skip the document requirement. The Review Documents assignment will prompt the agent to review the submitted document.

How to complete the Review Documents assignment

1. Click the Review Documents button. 
   
   

2. Review the documentation to ensure it meets the case requirement. 
   
   

3. Click the Apply button.
   
   

4. Click the Process Actions button. 

How to manually upload the WSUD

1. Click the Documents received button.

    Click here to see the Documents received menu...

   

2. Click the Attach new button then browse your PC with the Select file(s) button.

    Click here to see the Attach file(s) screen...

   

3. Ensure the document name and category are relevant. Set the Visibility.
   
   
4. Click the Attach button. 
   
   
5. Click the Apply button.
   
   
6. Click the Process Actions button. 

To skip the document requirement while in the Pending state, follow the steps below.

1. Click the Satisfy PC doc requirement button.

    Click here to see the Satisfy PC doc requirement screen...

   

2. Check the box next to "I confirm that the provisional credit documentation requirement has been satisfied."
   
   
3. Click the Apply button.
   
   
4. Click the Process Actions button.