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Name

Arbitration

Type

View

Description

A normalized view of all arbitration cases, based on the Recovery Action table, including various claim and dispute attributes for filtering/analysis.

Data Category

Event Field/Column Name

Data Type

Description

Applicability

Sample Value

Notes

Key

TenantId

VARCHAR

Unique ID associated with each Quavo client.

ALWAYS

qvo-stg

Key

Tenant

VARCHAR

A tenant is a Quavo customer that uses QFD.  Each tenant is assigned a unique Tenant ID.

ALWAYS

Default

Key

ClientId

VARCHAR

A unique ID representing a single client.

ALWAYS

Default

Key

Client

VARCHAR

A client is a Quavo customer that uses QFD through a relationship with a Quavo tenant.  Each client is assigned a unique Client ID.

ALWAYS

Default

Claim Details

ClaimType

VARCHAR

See Transaction Type.

CONDITIONAL

Card-Pinless

Claim Details

ClaimCategory

VARCHAR

General categorization of the claim.

For a more precise description, see Claim Reason.

CONDITIONAL

Fraud

Claim Details

ClaimReason

VARCHAR

Identifies the specific reason associated with the claim.

CONDITIONAL

Stolen

Transaction Details

Network

VARCHAR

A network is a company that provides the communication system between a merchant and a card issuer in order to process transactions.  For more details, see Acquirer Networks.

CONDITIONAL

Mastercard, Visa

Key

ClaimId

VARCHAR

Unique ID associated with a claim.  Format: YYMMDD<Ordinal Number>"C"

Example: 2405230003C

ALWAYS

2306060014C

Key

DisputeId

VARCHAR

Unique ID associated with a disputed transaction.  Format: YYMMDD#####"D"

ALWAYS

2306060014D

Claim Details

CustomerContactDate

DATE

Represents the date that the claim was received from the accountholder.

CONDITIONAL

2023-09-09

Dispute Details

DisputeStatusType

VARCHAR

A summarized version of Dispute Status.

ALWAYS

Open, Resolved

Dispute Details

DisputeStatus

VARCHAR

Represents the current stage or step of a particular process or lifecycle, such as a claim or dispute.

ALWAYS

Pending-Response

Dispute Details

DisputeAmount

NUMBER

The current amount in dispute, accounting for any recoveries or adjustments.

ALWAYS

123.45

Recovery Details

ArbitrationDate

DATE

Date a recovery attempt for the specified recovery cycle was executed.

ALWAYS

2023-09-09

Recovery Details

ArbitrationAmount

NUMBER

Amount of the filed case.

ALWAYS

123.45

Recovery Details

ResponseDate

DATE

Datetime that a response to a recovery attempt, such as a chargeback, is received.

CONDITIONAL

2023-09-09

Recovery Details

Response

VARCHAR

An acquirer/merchant response to a recovery action by the issuer.

CONDITIONAL

Ruled in Issuer Favor

Recovery Details

ResponseAmount

NUMBER

Amount of the acquirer action or association ruling.

CONDITIONAL

123.45

Recovery Details

Outcome

VARCHAR

Result of the recovery attempt, based on the response received for the specified recovery cycle.

ALWAYS

Recovered, No Recovery, Not Attempted

Recovery Details

Status

VARCHAR

Status of recovery attempt and response for the specified cycle ("Not Attempted", "Pending", "Completed").

ALWAYS

Not Attempted, Pending, Completed

Change Log

Date

Change Summary

12/10/2024

New

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