Claim Reason

Description	Identifies the specific reason associated with the claim. The claim reason is originally determined in the Collect stage and is displayed in the Claim Details section of the Case Assets panel.
References

Supported Claim Reasons

The following list of claim reasons are supported. The Field Value determines how the values are displayed in the UI.

Transaction Type(s)	Claim Reason Type	Claim Reason	Field Value
Card	Identity Theft	AccountTakeover	ATO
Card	Dispute	AddendumDispute	Addendum Dispute
Card	ATM	ATMDep	ATM Deposit
Card	ATM	ATMPar	ATM Withdrawal
ACH	Dispute	AuthRevoked	Revoked
Card	Authorization	AuthChargeback	Authorization
Card	Fraud	CardLost	Lost
Card	Fraud	CardNotReceived	NRI
Card	Fraud	CardSecure	Card Secure
Card	Fraud	CardStolen	Stolen
ACH	Dispute	DebitedPriorToAuthDate	Debited Early
Check	Dispute	DraftEncodingError	Draft Encoding Error
Check	Dispute	DuplicateEntry	Duplicate Entry
Check	Dispute	DuplicatePresentment	Duplicate Presentment
Card	Identity Theft	FraudApp	Fraud Application
ACH	Dispute	Improper	Incorrect
Card	Dispute	MerchantChargeCredited	Debit Posted as Credit
Card	Dispute	MerchantChargedLossTheft	Charged Loss/Theft
Card	Dispute	MerchantCounterfeit	Counterfeit
Card	Dispute	MerchantCreditCharged	Credit Posted as Debit
Card	Dispute	MerchantCreditIncorrectAmt	Credited Incorrect Amount
Card	Dispute	MerchantCreditNotIssued	Cancelled/Returned Merchandise/Service
Card	Dispute	MerchantCreditNotProcessed	Credit Not Processed
Card	Dispute	MerchantDamagedDefective	Damaged/Defective
Card	Dispute	MerchantDuplicate	Charged More Than Once
Card	Dispute	MerchantIncorrectAccountNumber	Incorrect Account
Card	Dispute	MerchantIncorrectAmt	Charged Incorrect Amount
Card	Dispute	MerchantIncorrectCurrency	Incorrect Currency
Card	Dispute	MerchantInvalidData	Invalid Data
Card	Dispute	MerchantLatePresentment	Late Presentment
Card	Dispute	MerchantNoShowCharged	No Show Charged
Card	Dispute	MerchantNotAuthorized	No Authorization
Card	Dispute	MerchantNotAsDescribed	Not as Described
Card	Dispute	MerchantNotProvided	Merchandise/Service Not Provided
Card	Dispute	MerchantPaidOtherMeans	Paid by Other Means
Card	Dispute	MerchantQuality	Quality
Card	Dispute	MerchantRecurring	Cancelled Recurring
Card	Dispute	MerchantTerms	Misrepresented
ACH, Check	Dispute	MissingTransaction	Missing Deposit
Check	Dispute	NonCashItem	Non-Cash Item
Check	Dispute	NotOurItem	Not Our Item
Wire	Dispute	ReceivedLate	Received Late
ACH	Dispute	Revoked	Revoked
Check	Dispute	StaleDated	Stale Dated
ACH	Fraud	Unauthorized	Unauthorized
Check	Fraud	RemotelyCreatedCheck	URCC
Check	Dispute	WarrantyBreach	Warranty Breach
ACH, Check, Wire	Dispute	WrongAmount	Wrong Amount

QFD Knowledgebase

Claim Reason

Analytics

Supported Claim Reasons

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