Claim Reason
Devan Robertson
Owned by Devan Robertson
| Description |
Identifies the specific reason associated with the claim.
The claim reason is originally determined in the Collect stage and is displayed in the Claim Details section of the Case Assets panel. |
| References |
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Supported Claim Reasons
The following list of claim reasons are supported. The Field Value determines how the values are displayed in the UI.
| Transaction Type(s) | Claim Reason Type | Claim Reason | Field Value |
|---|---|---|---|
| Card | Identity Theft | AccountTakeover | ATO |
| Card | Dispute | AddendumDispute | Addendum Dispute |
| Card | ATM | ATMDep | ATM Deposit |
| Card | ATM | ATMPar | ATM Withdrawal |
| ACH | Dispute | AuthRevoked | Revoked |
| Card | Authorization | AuthChargeback | Authorization |
| Card | Fraud | CardLost | Lost |
| Card | Fraud | CardNotReceived | NRI |
| Card | Fraud | CardSecure | Card Secure |
| Card | Fraud | CardStolen | Stolen |
| ACH | Dispute | DebitedPriorToAuthDate | Debited Early |
| Check | Dispute | DraftEncodingError | Draft Encoding Error |
| Check | Dispute | DuplicateEntry | Duplicate Entry |
| Check | Dispute | DuplicatePresentment | Duplicate Presentment |
| Card | Identity Theft | FraudApp | Fraud Application |
| ACH | Dispute | Improper | Incorrect |
| Card | Dispute | MerchantChargeCredited | Debit Posted as Credit |
| Card | Dispute | MerchantChargedLossTheft | Charged Loss/Theft |
| Card | Dispute | MerchantCounterfeit | Counterfeit |
| Card | Dispute | MerchantCreditCharged | Credit Posted as Debit |
| Card | Dispute | MerchantCreditIncorrectAmt | Credited Incorrect Amount |
| Card | Dispute | MerchantCreditNotIssued | Cancelled/Returned Merchandise/Service |
| Card | Dispute | MerchantCreditNotProcessed | Credit Not Processed |
| Card | Dispute | MerchantDamagedDefective | Damaged/Defective |
| Card | Dispute | MerchantDuplicate | Charged More Than Once |
| Card | Dispute | MerchantIncorrectAccountNumber | Incorrect Account |
| Card | Dispute | MerchantIncorrectAmt | Charged Incorrect Amount |
| Card | Dispute | MerchantIncorrectCurrency | Incorrect Currency |
| Card | Dispute | MerchantInvalidData | Invalid Data |
| Card | Dispute | MerchantLatePresentment | Late Presentment |
| Card | Dispute | MerchantNoShowCharged | No Show Charged |
| Card | Dispute | MerchantNotAuthorized | No Authorization |
| Card | Dispute | MerchantNotAsDescribed | Not as Described |
| Card | Dispute | MerchantNotProvided | Merchandise/Service Not Provided |
| Card | Dispute | MerchantPaidOtherMeans | Paid by Other Means |
| Card | Dispute | MerchantQuality | Quality |
| Card | Dispute | MerchantRecurring | Cancelled Recurring |
| Card | Dispute | MerchantTerms | Misrepresented |
| ACH, Check | Dispute | MissingTransaction | Missing Deposit |
| Check | Dispute | NonCashItem | Non-Cash Item |
| Check | Dispute | NotOurItem | Not Our Item |
| Wire | Dispute | ReceivedLate | Received Late |
| ACH | Dispute | Revoked | Revoked |
| Check | Dispute | StaleDated | Stale Dated |
| ACH | Fraud | Unauthorized | Unauthorized |
| Check | Fraud | RemotelyCreatedCheck | URCC |
| Check | Dispute | WarrantyBreach | Warranty Breach |
| ACH, Check, Wire | Dispute | WrongAmount | Wrong Amount |