Back Office #2: Pre-Recovery Work

This training session walks attendees through the assignments analysts will work that are considered pre-recovery.

Session Goals:

1. Understand how to deal with Authorization Reviews

2. Understand how to complete the Select Transactions assignment

3. Know how to complete the Review Documents assignment

4. Feel comfortable completing the Review New Attachment assignment

5. Understand how to complete the Check for Merchant Credit assignment

6. Know how to complete the Review Withdrawal Request assignment

7. Understand how to complete the Review Re-Open Request assignment

8. Feel comfortable completing the Read New Correspondence assignment

9. Be aware of the Daily Critical assignment work

Pre-Training

Part 2: User Tasks, Modules 7 and 8