Timeframes

120 days from the Network Processing Date of the Presentment

Conditions

One of the following conditions must exist for Chargebacks processed under this ISO Code:

1. The amount to be charged back is the full amount of the Transaction, or
2. The amount to be charged back is the amount that exceeded 15% over the specific estimate of the capital damages agreed to by the Cardmember. 

Dependencies

The Issuer must provide one or more of the following to support a Chargeback processed under this ISO code:

1. If the Transaction amount exceeds the estimated amount by more than 15%, a copy of the specific estimate of the capital damages agreed to by the Cardmember, showing the amount agreed upon with the car rental S/E.
2. If the Cardmember purchased the S/E’s collision, loss, or theft insurance - Documentation that proves the Cardmember purchased, and was charged for the 
   car rental S/E’s collision, loss, or theft insurance.
3. If the Cardmember was charged for theft or loss of use of the vehicle - Documentation that proves the Cardmember was charged for theft or loss of use of the vehicle.
4. If the Cardmember claims they did not agree to accept liability for the capital damages - Cardmember Documentation or an Issuer Declaration that states the 
   Cardmember did not agree to accept liability for the capital damages. 

Validations

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