Overview
blah blah blah
Step 1: Answer “Which of the following would you like to report?” with “I made this purchase, but there is a problem and I need to dispute it.”
Step 2: Answer “Which of the following best describes the reason for your dispute?” with “I was charged more than once.”
Step 3: Click the Continue button
Step 4: Locate and select the disputed transaction(s) or click Manually add the transaction to add a transaction to the claim, click the Continue button
Step 5: Answer the additional questions, then click the Continue button
Answer “Is the valid transaction on this same account?” with “No”
Answer “Is the other transaction on a Quavo card?” with “No”
Under “What was the other form of payment?” select “Another card”
Answer “Did you attempt to resolve with the merchant?” with “Yes”
If prompted, enter the following in the “Please explain” freeform box:
I went back to the store and asked if they could refund me but they said they had no record of the second payment.If prompted, answer “Do you have any additional information that should be provided to the merchant regarding your dispute?” with “No”
Answer “Do you have any additional information to provide about this dispute?” with “No”
Step 6: On the Summary screen, review the information, then click the Submit button