Conditions

The account holder claims that a deposited check did not post for the correct amount.  This recovery option prompts a user to initiate a check item processing review.  

Flow

When the user selects this recovery option, the following flow is executed.  The Check Item Processing assignment is generated and provides the following flow actions.

Check Item Processing

User instructions are provided and the user must attest that all necessary steps were completed.

Cancel Recovery

The system exits the flow and returns the user to Review Recovery Options.

Related Questionnaires

Questionnaire - ATM Deposit Incorrect

Questionnaire - ATM Deposit Not Posted

References