Balance Transfer Claims

Enrichment
The purpose of this assignment is to provide data (such as Merchant Name, Concentrator Name, authorization code, etc.) to the disputed transaction.

Initial Investigation
This assignment will be skipped if auto pay or auto PC was met. It will also be skipped if a credit transaction was disputed. In the Initial Investigation assignment, analysts will determine how to handle the dispute: grant provisional credit when recovery is to be pursued, grant final credit to pay the claim, deny the dispute, or pend the dispute for a variety of reasons. For more information on pending the claim, click here.
Initial Investigation

Disposition Case
For non-Mastercard network transactions, the Disposition Case assignment is where analysts will determine if recovery should be pursued. The only recovery option is Internal Recovery Review. Analysts can also choose Do Not Pursue Recovery to move the dispute to the Final Investigation assignment or select the Pend option from the Other Actions menu to pend the dispute for a variety of reasons. For more information on pending the claim, click here.
Disposition Case

Recovery
Note: Mastercard claims can submit a chargeback.
In the Internal Review assignment, analysts will indicate that they are processing the internal recovery by doing an internal investigation.
After pending for 10 days, the final assignment (Review Internal Recovery Response) will be available. Users will review the results of the investigation and finalize the dispute.
Balance Transfer Recovery