Overview
The Manual Fraud Reporting assignment prompts the user to execute fraud reporting in the firm's system of choice (VROL, Mastercom, Co-op, etc.). Review internal documentation to learn how to complete fraud reporting in the external system. These procedures should include how to log into the external system, how to complete the case filing, and how to link the fraud case file to the disputed transaction.
Consider when users need to notate work they complete for this assignment including notating the fraud case number and uploading any relevant screenshots to QFD.
Reference pages for users
How-To
XYZ
Visa
Step 1:
- Click the Visa/Mastercard Report Fraud button.
- Review the dispute details and follow the instructions provided by QFD.
- Log in to your firm's fraud reporting system and submit the fraud report following standard protocol.
- Return to QFD once you have verified that the necessary steps have been taken in the appropriate systems.
- Check the box to certify that the necessary steps were taken to satisfy the Fraud Reporting requirements.
- Click the Apply button.
- Click the Process Actions button.
Mastercard
Step 1:
Other Actions
XYZ
Bulk Actions
XYZ
