Overview
This decision table determines if, and how, the Read New Correspondence flow is executed when triggered.
Actions
Action | Description |
|---|---|
| AUTO | Execute a system activity to handle the new correspondence |
| MANUAL | Generate a manual assignment for a user to review the new correspondence. |
| SKIP | This action will have the effect of ignoring the entire workflow |
Base Configuration
Condition | Action | Reason |
|---|---|---|
| Case is locked | Auto | Retry |
| Otherwise | Manual |