Description	Sent when a fraud application claim is submitted.   Provides the claimant with a summary of the case, what they can expect, and what actions they need to take, if any.
Applies To	Card Fraud Application
Rule	ClaimCreationConfirmation
Relates To
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Content

<Manual Header>

This correspondence is to confirm that we received notification from you on <ContactDate> that you may have been a victim of identity theft, and that you have no knowledge of the above referenced account.

The status of the above account number is closed, and we are currently investigating the matter. While we investigate your claim, we will suspend any collection efforts, as well as any negative reporting to the credit reporting agencies.

<Identity Theft Assistance Notice>

<What Happens Next>

<Print Footer>

Sample

This correspondence is to confirm that we received notification from you on 11/05/2019 that you may have been a victim of identity theft, and that you have no knowledge of the above referenced account.

We recommend that you also contact the three major consumer reporting agencies listed below to inform them of the identity theft.

You may also report your identity theft concerns to the Federal Trade Commission by going to www.identitytheft.gov. If you have not done so already, we also recommend you obtain a free annual copy of your credit report by going to www.annualcreditreport.com.

What Happens Next

• Please return the Statement of Dispute along with any other supporting documentation to Quavo Financial, 1201 North Orange Street, Suite #7115, Wilmington, DE 19801 within 10 days.

• We have issued you a provisional credit in the amount of $397.00 while we investigate your claim. You will have full use of these funds while we complete our research. If, at the conclusion of our investigation, the merchant credits your account, or we find that an error did not occur, we will notify you and we will reverse the provisional credit from your account.

• Please keep in mind that our investigation can take up to 2 complete billing cycles to complete.