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StageFeatureFeature DescriptionMore Details 
CollectMulti-Channel IntakeStart or resume a claim in online banking, mobile banking, front office, back office or branch.  
CollectUnified Intake WorkflowSupport all transaction types (ACH, ATM, Check, Credit, Debit, P2P and Wire) in a single system, with a consistent, user-friendly workflow.  
CollectSupporting DocumentationEnsure customers are aware of required documentation up-front and let the system handle the waiting. 
CollectCorrespondence PreferencesSupport is included for print services, local printing, email and secure messaging.  The system can be configured to evaluate data, such as contact information and opt-in indicators to determine what correspondence channels are allowed.
CollectDisclosuresDisclosure are dynamically generated and include information about resolution time and any initial interaction automation that is applied.  
CollectExternal Case Status WidgetClearly communicates case status and key actions taken and allows external users, such as customers, front-office, or branch users, to interact with the claim. 
CollectDuplicate Dispute DetectionDetect and prevent duplicate disputes.
EnhancePending Transactions

QFD supports the ability to include pending transactions in a claim.  When pending transactions are included in a claim, QFD will check for new postings every 6 hours.  When new postings are available, QFD will evaluate them and attempt to make an automatic match.

Authorizations
EnhanceEnrichmentRetrieve additional transaction details directly from the card network.
AnalyzeInitial Interaction DecisionIntroduce automation during initial contact with the customer, such as issuing temporary or permanent credit or escalating the case for special review.
AnalyzeProvisional Credit Automation

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Provisional Credit
AnalyzeFee MaintenanceAutomatically detect fees that require review and perform fee maintenance.
AnalyzeMerchant CollaborationAutomatic eligibility checks and case creation with Verifi and Ethoca to attempt recovery without any human interaction.
AnalyzeMerchant Credit CheckingAutomated checks for merchant credit allow claims to be resolved before resorting to a chargeback.
AnalyzeAutomated Risk IndexGenerate a rule-based risk score and suggested resolution to reduce manual workload.Automated Reasonable Investigation Agent
AnalyzeChargeback RulesAutomated claim evaluation to determine if the dispute is within chargeback time-frames and all the necessary information and documentation has been provided.
AnalyzeChargeback AutomationRule-based decision points at each step in the recovery process, as well as direct integration with Visa and Mastercard.
AnalyzeRegulatory ComplianceEnsure that regulatory dates are never missed with easy-to-monitor dates and automated service level agents.Regulatory Service Level Agreements
AnalyzeDecision ReviewConditionally require additional approvals for Provisional Credit, Deny and Write Off decisions.
AnalyzeSAR Requirement DetectionEvaluates claim behavior to determine when a Suspicious Activity Report may be required and facilitates the reporting process.
ExecuteDispute Status MaintenanceBuilt in connectors for placing transactions in dispute status.
ExecuteAccountingSimple and transparent accounting framework with pre-built connectors for common accounting services, as well as batch file and manual accounting support.
ExecuteCredit Bureau MaintenanceUpdate credit card trade line reporting status.
ExecuteDispute Status MaintenanceAdd and remove transactions from dispute status for accurate minimum payment and interest calculations during the dispute.
ExecuteCard MaintenanceReport cards lost or stolen and reissue plastics.
ExecuteFraud Reporting

For most card networks, fraud reporting must be completed before a fraud chargeback can be submitted.  The system facilitates automatic fraud reporting via direct integration with popular card networks.  This step is only applicable to credit and debit card claims.

Fraud Reporting
ExecuteStop Payments

The Stop Payment feature enables issuers to process stop payment requests for preauthorized electronic funds transfers, such as automatic bill payments and installment payments, preventing future, unauthorized charges. The type and availability of requests will depend on the multiple factors, such as the association or acquirer network.

Stop Payment
ToolsAccounting ToolEasily view, reconcile and perform accounting all in one convenient tool.  See Accounting Tool for more details.
ToolsCommunication HubSee all outbound and inbound customer correspondence details and generate new correspondence in an easy-to-use tool.
ToolsReportingReal-time reporting for managers with full drill-down and export functionality.
ToolsStatement ViewerView and download account statements directly from the case.
NavigationRole-Based PortalsInformation and functionality is limited based on user role, with out-of-the-box support for customers, contact centers, branch representatives, analysts, managers, compliance and audit.
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