Regulatory Claim SLA

Overview

This flow is executed to set the necessary regulatory claim service level agreements to ensure regulatory requirements are satisfied.  The system evaluates the claim to determine which regulation is applicable and generates the necessary system assignments to track progress and execute actions, as necessary.

Regulation E

Applied to all deposit account claims.

• Reg E 10

• Reg E 90

Regulation Z

Applied to all consumer credit account claims.

• Reg Z 30

• Reg Z 90

References