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Kristafanie Somers

Kristafanie Somers

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Overview

The Review Arbitration assignment prompts the user to enter the Association ruling and take further like writing-off or denying the dispute if needed.  Users Users will need to know how to complete this action in the selected system.  ConsiderConsider when users need to notate work they complete for this assignment.

Reference page for users


How-To

Use the example claim you've prepared for the walkthrough. 

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Step 1: Click the Review Arbitration button

Step 2A: If the arbitration was won, select Arbitration Won under Association Ruling


Step 2B: If the arbitration was lost, select Arbitration Lost under Association Ruling

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To pay the disputed transaction, select Write Off under Next Step

  1. Explain the write-off decision in the freeform box under Please provide an explanation


To deny the disputed transaction, select Deny Dispute under Next Step

  1. Choose a deny reason from the Reason for Denial drop-down

  2. Verify the debit date

    • For Reg E, verify the Deny Debit Date is set 5 business days from the denial date (excluding holidays and weekends)

    • For Reg Z, verify the Deny Debit Date is set for same-day

  3. Enter the reason for the denial in the Deny Comments if required (asterisk) 



Step 2C: If the arbitration results in a split ruling, select Split Ruling under Association Ruling

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  1. Enter the amount that was ruled in favor of the issuer in the Please review the Association's ruling and enter the amount won (in USD) field


To pay the disputed transaction, select Write Off under Next Step

  1. Explain the write-off decision in the freeform box under Please provide an explanation


 To deny the disputed transaction, select Deny Dispute under Next Step

  1. Choose a deny reason from the Reason for Denial drop-down

  2. Verify the debit date

    • For Reg E, verify the Deny Debit Date is set 5 business days from the denial date (excluding holidays and weekends)

    • For Reg Z, verify the Deny Debit Date is set for same-day

  3. Enter the reason for the denial in the Deny Comments if required (asterisk) 


Step 3: Click the Apply button

Step 4: Click the Process Actions button


Other Actions

The Other Actions menu offers additional actions and information that allows the user to effectively work the task. 

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Mark Assignment As Unworkable

Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops or is stuck. 


Bulk Actions

Bulk Actions enable users to apply action to multiple disputes at once, saving the user time. 

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Bulk Take Action

This button is available when there are multiple disputes present in the selected node. The bulk action applied will impact only the disputes on the page you're currently viewing if there are multiple pages due to the number of disputed transactions. 

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