When a chargeback is processed in Mastercard Dispute, this flow is executed while a response is awaited. The Post-Dispute Processing flow is called to handle chargeback accounting and dispute status maintenance. A Pending Acquirer Response assignment is displayed in the Disposition step of the Analyze stage. When the Mastercom is enabled, the system will automatically resolve the assignment when a response is received from the networkin queue. In a manual environment, a user must complete the Record Dispute Response Received action to record the response. and record one of the following responses.
- Accept Full - The acquirer accepts full liability. The flow is exited and the dispute is resolved as paid.
- Accept Partial - The acquirer files a representment chargeback for a partial amount.
- Decline - The acquirer files a representment chargeback for the full amount of the dispute.
If a representment is received, Representment accounting is executed and the Review Representment flow is executed. If the Mastercom API is enabled, the system will retrieve any available documents provided by the acquirer.
If no response is received after 50 days, the assignment will automatically resolved resolve and the No Representment Received flow action will be executed, which will record the no response and exit the flow. If the response is "Accept", the response is recorded and the flow is exited. If a representment is received, the "Decline" response is recorded, representment accounting is executed to reflect the association movement of money and the Review Representment flow is executed
When any of these responses are received, a recovery action is recorded in Recovery Action History.
| Drawio | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...