MorphMorph

Pending Acquirer Response

Description

This assignment is displayed in the Disposition step in the Mastercard Dispute Response flow while an acquirer response is awaited.

Details

Record Acquirer Response

The primary action  prompts the user to record the response received from the acquirer.  The user must provide the date the response was received and whether the acquirer accepted or declined the dispute.  When Mastercom is enabled, the user should not process this assignment.  When a response is received, the system will resume the flow accordingly.

No Representment Received

This flow action is available from the Other Actions menu and will resolve the dispute as paid.

Recall Dispute

This optional flow action is available via the Other Actions menu.  See Recall Dispute for more details.

Rejected Chargeback

This optional action is available via the Other Actions menu.  See Chargeback Rejected for additional details.

SLA

Goal: 45 days

Deadline: 45 days, Flow Action: No Representment Received

Work QueuePendingResponse
Work Group

System