Pending Acquirer Response
- Devan Robertson
- Jacob Harris
Description | This assignment is displayed in the Disposition step in the Mastercard Dispute Response flow while an acquirer response is awaited. |
Details |
Record Acquirer ResponseThe primary action prompts the user to record the response received from the acquirer. The user must provide the date the response was received and whether the acquirer accepted or declined the dispute. When Mastercom is enabled, the user should not process this assignment. When a response is received, the system will resume the flow accordingly. No Representment ReceivedThis flow action is available from the Other Actions menu and will resolve the dispute as paid. Recall DisputeThis optional flow action is available via the Other Actions menu. See Recall Dispute for more details. Rejected ChargebackThis optional action is available via the Other Actions menu. See Chargeback Rejected for additional details.
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SLA | Goal: 45 days Deadline: 45 days, Flow Action: No Representment Received |
Work Queue | PendingResponse |
Work Group | System |