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While a response is awaited, the Pending Dispute Response assignment is displayed in the Disposition step. When a response is received via RTSI or recorded by a user, the response is recorded in the Recovery Action History. Based on the response, additional processing is completed.
- Accepted Full
- The dispute is resolved as paid.
- Accepted Partial or Declined
- If RTSI is enabled, Get Dispute Response Details is executed to retrieve the details from Visa Resolve Online (VROL).
- Visa Dispute Response Accounting is executed to return the amount not accepted to the Merchant collection.
- The Review Collaboration Response flow is executed.
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