When a Visa collaboration dispute is declined or partially accepted by the issuer in Visa Dispute Response, this assignment is generated and prompts the user to review the acquirer decision and take action accordingly.
DetailsIf
the user will be presented with the issuer action questionnaire. The questionnaire will prompt the user to select
Multiexcerpt
MultiExcerptName
Actions
Review Dispute Response
This primary flow action displays the dispute response details to the user and prompts them to take one of the following issuer actions.
Accept
Next Step: Write-Off, Deny
Full
Accept Partial
What is the amount that is being accepted?
Why are you pursuing pre-arbitration?
Are you changing the dispute category or condition?
Yes
Select Category (drop-down)
Select Condition (drop-down)
Reason for Change and or Certification Requirements:
No
Are you providing new information?
Yes
Please provide a summary of the new information.
No
Do you have any additional comments to provide?
Yes
Please provide additional comments.
No
Decline
What is your reason for not accepting liability?
Why are you pursuing pre-arbitration?
Are you changing the dispute category or condition?
Yes
Select Category (drop-down)
Select Condition (drop-down)
Reason for Change and or Certification Requirements:
No
Are you providing new information?
Yes
Please provide a summary of the new information.
No
Do you have any additional comments to provide?
Yes
Please provide additional comments.
No
Decline
When full or partial liability is accepted, the user is prompted to for the amount accepted.
When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the user will be prompted to pursue pre-arbitration.