When a Visa collaboration dispute is declined or partially accepted by the issuer in Visa Dispute Response, this assignment is generated and prompts the user to review the acquirer decision and take action accordingly.
Details
If the user will be presented with the issuer action questionnaire. The questionnaire will prompt the user to select one of the following actions.
Accept
Next Step: Write-Off, Deny
Accept Partial
What is the amount that is being accepted?
Why are you pursuing pre-arbitration?
Are you changing the dispute category or condition?
Yes
Select Category (drop-down)
Select Condition (drop-down)
Reason for Change and or Certification Requirements:
No
Are you providing new information?
Yes
Please provide a summary of the new information.
No
Do you have any additional comments to provide?
Yes
Please provide additional comments.
No
Decline
What is your reason for not accepting liability?
Why are you pursuing pre-arbitration?
Are you changing the dispute category or condition?
Yes
Select Category (drop-down)
Select Condition (drop-down)
Reason for Change and or Certification Requirements:
