***This is a description of the flow and how it is related to other related flows. It may include a number of steps describing each step within the flow. ***
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When the Balance Review recovery option is executed in Balance Review, this flow is executed. The Pending Balance Review Response is generated and prompts a user to record a response. |
Response Received
This primary flow action prompts the user to record the result of the Balance Review recovery attempt. The user must select from the following options:
- Accepted Full
- Accepted Partial
- Declined
Additionally, the user must provide the date that the response was received.
If the response is...
- "Accepted Full", ATM Balance Recovery Accounting is executed and the dispute is resolved as Paid.
- "Accepted Partial", the user will be prompted to enter the amount that was recovered, ATM Balance Recovery Accounting is executed, and the Review Balance Review Response flow is executed.
- "Declined", the Review Balance Review Response flow is executed.
The response is recorded in the Recovery Action History.
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Configuration
***Briefly describe each of the configuration point in the flow and, where applicable, link to the appropriate page for more details.
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