When a response is received, a user will click the "Response Received" button to record the response. The assignment will open and the previous recovery action will be displayed, along with options for recording the response and a Notes field for providing additional details about the response.
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Actions
Response Received
This primary flow action prompts the user to record the result of the Encoding Error Review recovery attempt. The user must select from the following options:
Accepted Full
Accepted Partial
Declined
Additionally, the user must provide the date that the response was received.
If the response is...
"Accepted Full", is executed and the dispute is resolved as Paid.
"Accepted Partial", the user will be prompted to enter the amount that was recovered, is executed, and the flow is executed.
