When a response is received, a user will click the "Response Received" button to record the response. The assignment will open and the previous recovery action will be displayed, along with options for recording the response and a Notes field for providing additional details about the response.
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Response ReceivedThis primary flow action prompts the user to record the result of the Balance Review recovery attempt. The user must select from the following options: - Accepted Full
- Accepted Partial
- Declined
Additionally, the user must provide the date that the response was received. If the response is... The response is recorded in the Recovery Action History. |