Check Item Processing Response

Response Received

This primary flow action prompts the user to record the result of the Balance Review recovery attempt.  The user must select from the following options:

• Accepted Full
• Accepted Partial
• Declined

Additionally, the user must provide the date that the response was received.

If the response is...

• "Accepted Full", Item Processing Recovery Accounting is executed and the dispute is resolved as Paid.
• "Accepted Partial", the user will be prompted to enter the amount that was recovered, Item Processing Recovery Accounting is executed, and the Review Item Processing Response flow is executed.
• "Declined", the Review Item Processing Response flow is executed.

The response is recorded in the Recovery Action History.