Visa Pending Allocation Response
- Devan Robertson
- Nick Facca
When a dispute is submitted to Visa in the allocation flow, the dispute moves from the Visa Liability Allocation flow to here while a response is awaited from the acquirer.
If the system is configured to issue a provisional credit after a chargeback, the following flows will be executed:
Extension: Chargeback PC By default, the system is configured to issue provisional credit to the customer in the Investigation step. To configure the system to issue provisional credit after a chargeback has been filed for card disputes, update IssueProvisionalCreditAfterChargeback to evaluate to TRUE.
While awaiting a response, the Pending Dispute Response assignment is displayed in the Disposition step. If the acquirer declines the dispute and pursues pre-arbitration, the dispute will move to the Inbound Pre-Arbitration flow. If RTSI is enabled, the pre-arbitration details are retrieved by the system. Any response received will be recorded in the Recovery Action History.
Recall A user may recall a dispute as long as a response has not been received.
Extension: 2nd Operations An additional accounting operation can be configured in this flow. For more details, see 2nd Operations.