Visa Pending Inbound Arbitration
- Devan Robertson
- Nick Facca
When the issuer responds with 'Decline' or 'Accept Partial' in Visa Inbound PreArbitration Response, this flow is executed while waiting to see if the acquirer files arbitration. The following flow actions can be executed from the Pending Arb assignment.
This primary flow action will move the dispute into the Visa Arbitration flow to await a ruling. If RTSI is enabled and inbound arbitration is received in queue, this flow action is executed automatically by the system.Arbitration Received
No Dispute Response Received
This optional flow action will resolve the dispute as paid. This flow action is automatically executed automatically by the system when the SLA deadline is reached.
In both scenarios, a recovery action is recorded in the Recovery Action History.
| Rule(s) | PendingInboundArbitration |