Pending Arb

Description

While in the Visa Pending Inbound Arbitration flow, this pending assignment is displayed in the Disposition step.

Details

Arbitration Received

This primary flow action will move the dispute into the Visa Arbitration flow to await a ruling.  If RTSI is enabled and inbound arbitration is received in queue, this flow action is executed automatically by the system.

No Dispute Response Received

This optional flow action will resolve the dispute as paid.  This flow action is automatically executed automatically by the system when the SLA deadline is reached.

SLA

Goal: 10 Days

Deadline: 15 Days; Activity: No Dispute Response Received

Work QueuePendingResponse
Work Group

System