Visa Exception Review

An "Exception Review" pend reason is available during the Visa recovery process for use when waiting for a response from Visa for an liability allocation exception.

When an exception is pursued, a Request Exception Review assignment is generated and prompts a user to request the exception from Visa.  While a response is awaited, a Pend for Exception Review assignment is displayed in the Disposition step.  When the pend SLA expires, a Check Exception Review assignment is generated and prompts the user to record the response from Visa.

• If approved, and: 
  • In Allocation flow, dispute moves to Pending Response.
  • In Collaboration flow, dispute returns to Disposition Case.
• If denied, the user is prompted to process liability.
• The user may also choose to pend again if no response has been received.

References