Visa Exception Review
- Devan Robertson
- Nick Facca
Owned by Devan Robertson
An "Exception Review" pend reason is available during the Visa recovery process for use when waiting for a response from Visa for an liability allocation exception.
- Only available in the Disposition and Recovery steps of a Visa claim.
- Automatically initiated if the user answers "Yes" to "Will you be pursuing an exception?" in the Record Initial Liability assignment in the Allocation flow.
- Max Days: 5 calendar; Default Days: 4 calendar
When an exception is pursued, a Request Exception Review assignment is generated and prompts a user to request the exception from Visa. While a response is awaited, a Pend for Exception Review assignment is displayed in the Disposition step. When the pend SLA expires, a Check Exception Review assignment is generated and prompts the user to record the response from Visa.
- If approved, and:
- In Allocation flow, dispute moves to Pending Response.
- In Collaboration flow, dispute returns to Disposition Case.
- If denied, the user is prompted to process liability.
- The user may also choose to pend again if no response has been received.