Visa Pending Acquirer Response
Devan Robertson
| Description | This assignment is displayed in the Disposition step in the Visa Liability Allocation flow while a merchant response to a dispute is awaited. |
| Details | Record Acquirer ResponseThe primary flow action prompts the user to record the response received from the acquirer. The user must provide the date the response was received and whether the acquirer accepted, partially accepted or declined the dispute. If partially accepted is selected, the amount accepted is recorded. When RTSI is enabled, the user should not process this assignment. When a response is received, the system will resume the flow accordingly. No Dispute Response ReceivedThis optional flow action is available via the Other Actions menu and simulates a non-response from the acquirer. When this flow action is processed, the dispute is considered won and is resolved as paid. This flow action will be automatically executed when the SLA deadline expires. Recall DisputeThis optional flow action is available via the Other Actions menu. See Recall Dispute for more details. |
| SLA | Goal: 30 days Deadline: 35 days; Flow Action: No Dispute Response Received |
| Work Queue | PendingResponse |
| Work Group | System |