Conditions

One of the following:

• The cardholder contacted the issuer claiming both of the following:
  • The cardholder engaged in the transaction.
  • The purchased goods or services were not received.
• Travel services arranged through an online travel agency or tour operator were not received and
  the travel agency or tour operator is no longer in business.

...

• A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
• Documentation from an expert or professional that supports the cardholder’s dispute about the level of quality or misrepresentation (Optional)
• Documentation that supports the cardholder’s dispute including, but not limited to, the original receipt, invoice, work order, brochure, contract, or appraisal (Optional)

Validations

None

Related Questionnaires

Mastercard Questionnaire - Merchandise or Service Not Received

Notes

This chargeback applies when the cardholder receives an empty box or a box containing worthless items, such as a brick or a stack of paper.