When inbound arbitration is received in Visa Review Inbound PreArbitration and the dispute does not meet the conditions for an automatic write-off, this assignment is generated and prompts a user to take action.
Details
Multiexcerpt
MultiExcerptName
Details
Review Inbound PreArb
This primary flow action displays the inbound pre-arbitration dispute details to the user and prompts them to take one of the following issuer actions.
Accept Full
Accept Partial
Decline
When full or partial liability is accepted, the user is prompted to record the amount accepted and for the amount accepted.
When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the response will be provided to Visa and the system will await inbound arbitration from the acquiring bank.
true
Response Deadline Reached
This flow action is available via the menu and will force the assignment into an "accept only" path where the user can review the details but must accept full liability and for the full amount of the dispute. This flow action is automatically executed when the SLA deadline is reached.