Review Inbound PreArb
This primary flow action displays the inbound pre-arbitration dispute details to the user and prompts them to take one of the following issuer actions.
- Accept Full
- Accept Partial
- Decline
When full or partial liability is accepted, the user is prompted to record the amount accepted and process liability for the amount accepted.
When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the response will be provided to Visa and the system will await inbound arbitration from the acquiring bank.
When partial liability is accepted, the Issuer Accept Partial flow is executed to handle liability processing and any required approvals.
Response Deadline Reached
This flow action is available via the Other Actions menu and will force the assignment into an "accept only" path where the user can review the details but must accept full liability and process liability for the full amount of the dispute. This flow action is automatically executed when the SLA deadline is reached.
