Review Inbound Pre Arb
- Nick Facca
- Geordie Connell
- Devan Robertson
Description | When inbound arbitration is received in Visa Review Inbound PreArbitration and the dispute does not meet the conditions for an automatic write-off, this assignment is generated and prompts a user to take action. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Details |
Review Inbound PreArbThis primary flow action displays the inbound pre-arbitration dispute details to the user and prompts them to complete the inbound pre-arbitration issuer action questionnaire as shown below.
Next StepsWhen full or partial liability is accepted, the user is prompted to record the amount accepted and process liability for the amount accepted. When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the response will be provided to Visa and the system will await inbound arbitration from the acquiring bank. When partial liability is accepted, the Issuer Accept Partial flow is executed to handle liability processing and any required approvals. Response Deadline ReachedThis flow action is available via the Other Actions menu and will force the assignment into an "accept only" path where the user can review the details but must accept full liability and process liability for the full amount of the dispute. This flow action is automatically executed when the SLA deadline is reached.
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SLA | Goal: Inbound Pre-arbitration Received + 25 days Deadline: Inbound Pre-arbitration Received + 30 days; Activity: Response Deadline Reached | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Work Queue | ReviewInboundPrearb | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Work Group | Recovery |