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The case event recording feature allows the system to be configured use external APIs to communicate status updates to an external system, such as a CRM application.
Supported Events
The following events support recording.
- Claim Submitted
- Accounting (see Apply Case Event)
- Disposition
- Recovery Pursued
- Deny
- Write Off
- Claim Resolved
Workflow
Depending on the result in in Case Event Preconditions, one of the following paths is executed:
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Supported Events
The following events support recording.
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- Recovery Pursued
- Deny
- Write Off
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Configuration
Update Case Event Pre-Conditions to configure if and how this flow is executed.
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