Overview
When inbound arbitration is received in Visa Pending Allocation Response, this flow is executed. The Review Inbound Pre-Arbitration Pre-Conditions table is evaluated to determine which of the following actions will be taken:
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| MultiExcerptName | Details |
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| PageWithExcerpt | Review Inbound Pre Arb |
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Workflow
Once an action is taken, it is recorded in the Recovery Action History and the Inbound Pre-Arbitration Response flow is executed.
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| viewerToolbar | true |
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| diagramName | VisaInboundPreArb |
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| simpleViewer | false |
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| links | auto |
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| revision | 6 |
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Questionnaire
When a user reviews the inbound pre-arbitration dispute, the following "issuer action" questionnaire is displayed and prompts the user to provide all information required by Visa.
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| MultiExcerptName | Questionnaire |
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Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
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| What is your reason for not accepting liability? |
| Text |
| Mandatory |
| | Do you certify that the compelling evidence has been reviewed with the cardholder and that the cardholder wishes to continue with the dispute? | IssuerCertifiesCardholderCompEvidence | Yes/No |
| Conditional - Required if inbound pre-arbitration reason is "Compelling Evidence" |
| | Why does the cardholder continue to dispute? | CardholderContinuesDispute | Text |
| Conditional - Mandatory if IssuerCertifiesCardholderCompEvidence = "Yes" |
| | Do you certify that the cardholder name and address provided by the acquirer does not match the issuer’s records? | CardholderNameAddressNotMatchInd | Yes/No |
| Conditional - Required if inbound pre-arbitration reason is "Compelling Evidence" |
21.1 MandateAdded question.
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| Page Properties |
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| Rule | ReviewVisaInboundPrearb |
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References
| Stagil incoming links macro |
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