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Page Properties


Description


Excerpt
When a pre-arbitration attempt is declined in Mastercard Pre-Arbitration Response and the preconditions in MC Review PreArbitration Response Preconditions evaluate to "Review", this assignment is generated to prompt a user to review the response and take action.


Details


Multiexcerpt
MultiExcerptNameActions

Review PreArb Response

This primary flow action displays the pre-arbitration response details to the user and prompts them to take one of the following issuer actions.

  • Accept Full
  • Accept Partial
  • Decline

When full or partial liability is accepted, the user is prompted to for the amount accepted.  When liability is fully accepted the case will be withdrawn in mastercom.

When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options.  In this case, the user will be prompted to pursue .

true


SLA

Goal: 5 days

Deadline: 40 days

Work QueueReviewPreArbResponse
Work Group

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PageWithExcerptReviewPreArbResponse


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