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Overview
QFD fully integrates Ethoca Alerts service into the Fraud/Dispute workflow.
Benefits of using this Addon
Eliminates fraud and dispute workflow. This feature eliminates the need to process Chargebacks chargebacks when Merchant the merchant doesn't settle transaction or issues Merchant Refunds.
What does it replace?
refunds. This replaces the traditionally lengthy and expensive chargeback process for merchants who have agreements with Ethoca to review submissions.
What phase is this recommended in?
This is recommended in the first phase that the acquirer reference number (ARN) and transacting card number are available to send. Typically, this coincides with using the Mastercom API or Visa RTSI. Additionally, clients can enable sending alerts on transactions authorizations to stop the transaction from posting to the account.
How long from phase kickoff can this be implemented?
This requires the issuer have an agreement with Ethoca to utilize the service and is largely dependent on that process. Ideally, this work is completed before phase kickoff. From the time of an agreement between the issuer and Ethoca, this can be implemented within a month.
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How It Works
QFD uses the API to execute the call and uses matching criteria to identify refunds. When a refund is identified, QFD will close the dispute and process the case accordingly.
Responsibilities
Quavo Responsibilities |
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Client Responsibilities |
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Third Party Responsibilities | Ethoca - onboard client to the Ethoca Alerts API |
What does a timeline look like for implementing this addon?
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How is pricing determined?
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What success criteria should be met prior to going live?
Success Criteria
In a test environment, a transaction should be submitted to Ethoca. A response that the merchant will provide a credit or not provide a credit should be tested to ensure that the appropriate automated tasks are completed with these responses.
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Best Practices
This service typically runs quite well and reduces human intervention in the disputes process significantly.
Watch the volume of items pending Ethoca response to make sure they are within acceptable thresholds.
Enable sending authorization alerts to Ethoca to avoid a transaction in dispute from posting to the account.